Account
Registration
Verification
Log in
- I am unable to log in. How can I fix this?
- How do I change my email address?
- I forgot my password, how can I log in now?
- How do I change the password of my BLOX account?
- I am unable to reset my password. What can I do?
- Are there instances where BLOX might experience downtime?
Vault
Costs
- What are the transaction fees at BLOX?
- Why does the value of a coin in the price overview differ from the price during a transaction?
- What is price guarantee at BLOX?
- Do you charge fees for withdrawing money from my vault?
- Do you charge fees for depositing money into my vault?
- What is spread?
Business account
Security
- How does BLOX securely store my coins?
- What happens if BLOX goes bankrupt?
- How can I protect my account with 2FA?
- What is the authenticator code and where do I find it?
- How can I protect my BLOX account further?
- How can I disable 2FA for my BLOX-account?
Closing account
Other
- Which annual overview do I need for my tax return?
- How can I adjust my preferences in the BLOX app?
- How do I set up a price alert?
- Where can I view, edit, or delete my set price alerts?
- How do I remove a bank account from my BLOX-account?
- How do I turn on notifications for BLOX?