Sorry to hear that you're having trouble logging in! To regain access to your account, it is recommended to follow these steps:
1. Basic checks
- App Update: Make sure you have the latest version of the app installed.
- Internet: Check if you have a stable wifi or internet connection.
- SEPA Zone: Are you on vacation? Ensure you are in a SEPA country for access to our service.
- VPN: Disable VPN or other security and blocking features on your device.
2. Possible causes and solutions
- Incorrect Login Details: Ensure you have entered the correct login details. Forgot your password? Click on 'Forgot Password' when logging in.
- Account Closed: Do you see the message 'Account is closed, contact support'? Check 'this article' for more information.
- 2FA Issues: If you no longer have access to your 2FA or are experiencing other issues, then check out 'this article' for instructions on how to disable your 2FA.
- Login Loop: If you keep getting redirected to the login screen, delete cookies and cache from your browser settings. You might also need to set a different browser as the default in your mobile settings. We recommend Google Chrome!
- Other: Try logging in on another device or using our web version.
3. Still having issues?
Contact our support team via the contact form or live chat. Provide as much information as possible about the problem and what you've tried so far. We're here to help!