There could be several reasons why your bank account has been rejected. You will always receive an email with the exact reason!
Possible causes:
If we have rejected your bank account, chances are it was done for security reasons. A common example is that the account holder's name does not match the name on the ID.
If this is the case, our system will reject the account and return the funds to your bank account. Please allow a processing time of 1-3 working days for this.
What to do:
1. Check the email: Check the email you received from us for the specific reason for the rejection.
2. Follow the right steps: Make sure you follow the right steps for bank verification to succeed. Check out this 'this article' for instructions on how to deposit.
Need help?
If you fail to link an account or have questions about the rejection, please contact our customer service team for further assistance. We are ready to help you!