It’s good that you’re checking! The request for your date of birth, place of birth, address, country of tax residence, and Tax Identification Number (TIN) is indeed from BLOX. Due to the European DAC8 directive, we are legally required to record this information. You can read more about this in "What is DAC8?".
Here is how you can recognize a genuine request from BLOX:
- You should always enter your details only after logging into the BLOX app or your BLOX account on the web yourself.
- We will never send you a link via SMS, WhatsApp, or email that directs you to another website to enter this information.
- We will never ask you to share your password or any login code with us.
- We will never ask you to transfer money or cryptocurrency to 'verify' your details.
- BLOX will never contact you by phone without a prior appointment!
Are you in doubt? Open the BLOX app yourself (without using a link) and see if the request appears there as well. Also, take a look at "I’ve been contacted by 'BLOX', how can I verify if this is real?"
Still having trouble? Send us a message via support@weareblox.com, and we will be happy to help you.