For security reasons, our system may sometimes temporarily hold a crypto deposit.
This doesn’t necessarily mean something is wrong! It simply allows our Compliance team to review the deposit and decide whether we can accept it on our platform.
We always aim to process deposits into your Vault as quickly as possible. However, in some cases, we may need to return the funds to your wallet. Once our review is complete, you’ll receive an email with the outcome.
We understand this may be inconvenient and appreciate your patience! If you have any questions, feel free to contact our support team.