FAQ 🙋

General Information

• What are the opening hours of BLOX?
• How do I contact support?
• How much does BLOX cost?
• Where do I start, can you give any advice?
• In which countries is BLOX available?
• What are the bank details of BLOX?

Account

• How do I create a BLOX account?
• I want to verify my account, how do I do this?
• How can I add a voucher code?
• When and why do I need to fill out a questionnaire and send documents?
• My documents have been rejected, now what?
• Why do I have to identify myself?

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Depositing & Withdrawing Euros

• How do I top up my balance with euros?
• Withdrawals from new bank accounts
• I have topped up my balance, when can I start investing?
• How do I withdraw euros from the app?
• When can I expect the euros from my withdrawal on my bank account?
• Can I pay from a business' bank account?

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Buying & Selling Crypto

• How do I buy crypto?
• How do I sell crypto?
• What’s the minimum amount I can buy and sell for?
• Which buy and sell limits are there?
• Can I exchange coins for one another in a coin swap?
• What if I want to buy a coin that is not available in BLOX?

Vault

• How does BLOX store my coins, is BLOX safe?
• How is the total value of your BLOX vault composed?
• Why is the value on the Markets page higher than in my Vault? 
• Can I send my coins from BLOX to another wallet?
• Is staking possible with BLOX?
• I used a voucher code but did not receive the credit?

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Invite & Earn

• How does the Invite & Earn program work?

Staking

• What is crypto staking?
• What are the benefits of crypto staking?
• What are the rewards of crypto staking?
• How is staking calculated and paid out?
• What are the risks of crypto staking?