FAQ 🙋
General Information
Account
- How do I create a BLOX account?
- I want to verify my account, how do I do this?
- How can I add a voucher code?
- When and why do I need to fill out a questionnaire and send documents?
- My documents have been rejected, now what?
- Why do I have to identify myself?
Depositing & Withdrawing Euros
- How do I top up my balance with euros?
- Withdrawals from new bank accounts
- I have topped up my balance, when can I start investing?
- How do I withdraw euros from the app?
- When can I expect the euros from my withdrawal on my bank account?
- Can I pay from a business' bank account?
Buying & Selling Crypto
Vault
- How does BLOX store my coins, is BLOX safe?
- How is the total value of your BLOX vault composed?
- Why is the value on the Markets page higher than in my Vault?Â
- Can I send my coins from BLOX to another wallet?
- Is staking possible with BLOX?
- I used a voucher code but did not receive the credit?