FAQ 🙋
How to deposit crypto to my BLOX account?
- How to deposit crypto to my BLOX account?
- How long does it take for my funds to arrive?
- How can I track my transaction?
- Costs of Crypto Deposits
- Why is it not possible to withdraw coins?
- Why can I only Deposit Bitcoins?
General Information
- What are the opening hours of BLOX?
- How do I contact support?
- How much does BLOX cost?
- Are you wondering about how BLOX and taxes work?
- Where do I start, can you give any advice?
- In which countries is BLOX available?
Account
- How do I create a BLOX account?
- I want to verify my account, how do I do this?
- How can I add a voucher code?
- When and why do I need to fill out a questionnaire and send documents?
- My documents have been rejected, now what?
- Why do I have to identify myself?
Depositing & Withdrawing Euros
- How do I top up my balance with euros?
- Withdrawals from new bank accounts
- I have topped up my balance, when can I start investing?
- How do I withdraw euros from the app?
- When can I expect the euros from my withdrawal on my bank account?
- Can I pay from a business' bank account?
Buying & Selling Crypto
- How do I buy crypto?
- How do I sell crypto?
- What’s the minimum amount I can buy and sell for?
- Which buy and sell limits are there?
- Can I exchange coins for one another in a coin swap?
- What if I want to buy a coin that is not available in BLOX?
Vault
- How does BLOX store my coins, is BLOX safe?
- How is the total value of your BLOX vault composed?
- Why is the value on the Markets page higher than in my Vault?Â
- Can I send my coins from BLOX to another wallet?
- I used a voucher code but did not receive the credit?
- I already have coins in another wallet, can I send these to BLOX?