You may have recently received an email from us. In this email, we ask you for additional information. But when and why do we ask this of you?
When do we ask for more information?
Do you trade a lot or with large amounts in BLOX? Then you can expect an email in which we ask you to send us more information. This is because we are required to maintain a Know-Your-Customer-policy. We may therefore ask for your income, for example, but also check the origin of your investment.
Why do we ask this?
BLOX is registered as a crypto platform with the Dutch central bank (DNB). This way, you can be sure that your investments are safe. But this registration also means that we need some more information from you. We are legally obliged to ask for this.
DNB has drawn up rules for crypto platforms such as BLOX. These rules are intended, among other things, to prevent money laundering with cryptos. To achieve this, it is important that we know where your investment comes from.
We understand that this can be a tedious step. But because of the current legislation we are forced to ask this. Do you want to continue to make full use of BLOX? Then we kindly ask you to provide the data.
What should I send?
We ask you to fill out a questionnaire and to send us a proof of address. A proof of residential address is a document that shows your name and current address, and may not be older than 3 months. The proof of residential address can also be digital. For example, a PDF of an invoice.
- Monthly bill from your telephone or internet subscription
- Monthly invoice from your energy company
- Bank statement (showing your address)
- Letter from a government agency
What must be included in the proof of residential address? At least the following information:
- Date (not older than 3 months)
- Sender of the letter
Depending on your trading volume, we may also ask you to share documents with us that allow us to verify the origin of your investment.
What will be done with my data?
You have just sent us your documents, what happens now? First, we review your data. Your documents will be approved, or we will ask you to send us new ones. In either case, you will receive an email from us so you know where you stand.
Of course we will be extremely careful with your data. Your data is stored in a secure and isolated location. Only a select number of employees have access to this data. This way you can be sure that your data is safe.
What if I do not respond (on time)?
If we do not receive a response, we may temporarily suspend deposits to your account. You will not be able to send new money to the app during this period. However, it will still be possible to trade with your current balance. You can also transfer your existing balance to your bank account at any time.