Did you pay with a new bank account for the first time? Then we do a manual one-time check to verify that the bank account is on your own name. This way we keep our platform safe for everyone.
The check is manual and takes place during opening hours of our support department: on weekdays from 09:00 until 22:00 (CET) and during weekends and holidays from 10:00 until 18:00 (CET). Most bank accounts are verified within 24 hours, or you will receive an email from us.
Once your bank account is approved, the money is directly added to your account if you paid with Credit Card, Bancontact, or iDEAL. A SEPA Bank Transfer takes 1-3 business days to process.