Here's how to track your transaction:
1. Open your vault
2. Click on the coin you sent
3. Click on the relevant transaction
4. Click on 'View on Blockchain explorer'.
The Blockchain explorer will show you all kinds of information, such as which expected block your bitcoin transaction is in and when the transaction might be deposited into BLOX.
On average, it takes 1 network conformation for a transaction to reach us. Please note: Sometimes it may unexpectedly take a little longer for a transaction to arrive. This process is beyond BLOX's control.